Overview
The Microsoft Teams integration allows Pensero to analyze work-related communication from connected channels. By linking Microsoft Teams, Pensero identifies technical discussions related to tickets, pull requests, or documents to enrich delivery insights.
Admins can manage the Microsoft Teams integration from the Integrations section.
Important: Customers are responsible for informing channel members that messages in connected channels will be shared with Pensero.
What Pensero Reads
Pensero only analyzes content from channels that are explicitly connected.
Messages and replies from connected channels
Technical conversations with links to tickets, PRs, or documents
Pensero does not read private chats or channels that are not connected.
What Pensero Calculates
Pensero uses relevant Microsoft Teams messages to:
Understand collaboration patterns
Add context to work items
Enrich delivery insights
Only relevant messages are processed. All data is handled according to SOC 2 requirements.
Add Microsoft Teams to Pensero
1. Go to Integrations and select Microsoft Teams and click Connect
2. Grant the required permissions
3. Add the Pensero app to the channels you want to analyze
4. Allow some time for the initial sync to complete