Pensero

This video shows how Pensero calculates Delivery points for each finished piece of work. It takes about 4 minutes.

Magnitude: the size scale from Z to XL (0 to 8 points). Facts set a ceiling, and the AI can only lower the score.

Complexity: one level from 1 to 3 for each competency, combined with the weights of your organization.

Delivery = Magnitude × Complexity. Example: 3 × 2.5 = 7.5 points.

The penalties from code intelligence: reverts, duplicate code and release merges.

How the same model scores reviews, tickets, documents, messages and agent sessions.

- Why lines of code do not measure effort.
- Magnitude: the size scale from Z to XL (0 to 8 points). Facts set a ceiling, and the AI can only lower the score.
- Complexity: one level from 1 to 3 for each competency, combined with the weights of your organization.
- Delivery = Magnitude × Complexity. Example: 3 × 2.5 = 7.5 points.
- The penalties from code intelligence: reverts, duplicate code and release merges.
- How the same model scores reviews, tickets, documents, messages and agent sessions.
- How a person can correct a score.

All the numbers in the video are examples.

<a href="https://help.pensero.ai/en/articles/12918774-how-delivery-is-scored">How Delivery Is Scored</a>

A 4-minute narrated video about how Pensero gives Delivery points to each piece of work: magnitude, complexity and the penalties.

Video: How magnitude and complexity work

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Video: How magnitude and complexity work

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