How to view and download your invoices
You'll receive an email notification when a new invoice is ready. This is sent to the billing contact email listed in your payment details. You'll need to log in to Pensero to view and download it.
Go to Org Settings > Billing
You'll see a list of all your invoices with their date and amount
Download an invoice
Go to Org Settings > Billing
Scroll down to the Invoices section
Click View to open Stripe and download the invoice.
How to access invoices without admin permissions
If you already have a Pensero account
Ask a teammate with admin permissions to upgrade your role to Admin in Org Settings > Users > Permissions. Once updated, go to Org Settings > Billing to view and download invoices.
If you don't have a Pensero account
Ask an admin to add you as a teammate in Org Settings > Users > Add user with admin permissions. Once added, navigate to Org Settings > Billing to access invoices.
Can I have my invoice sent to a different email address?
Yes. To update the billing contact email:
Go to Org Settings > Billing > Billing Details
Update the Billing contact email in the Billing information section in Stripe with the new address.
Save your changes. Future invoices will be sent to that address automatically.
How to update your billing details
To update your payment method, billing address, or company details:
Go to Org Settings > Billing > Billing Details > Edit.
In Stripe edit your payment method, company name, or address
Failed payment
If a payment fails, Stripe will retry up to four times over a 28-day period. If all attempts fail, your account will be frozen on the 28th day. To restore access, all unpaid invoices must be settled.
To pay an outstanding invoice:
Go to Org Settings > Billing > Invoices Open > View
In Stripe click on Pay on the unpaid invoice
Once all open invoices are paid, your account access is restored immediately. You may need to hard refresh your browser for services to resume.
Need help with an invoice? Contact us through the Messenger and we'll be happy to assist.