Overview
Pensero connects to your Jira workspace to access work items such as tasks, bugs, user stories, and epics. This allows Pensero to analyze engineering activity and understand the effort and complexity behind each contributor’s work. Pensero processes only work-related content and does not access unrelated information.
Admins can connect Jira workspaces from the Integrations section by following the steps below.
What Pensero reads from Jira
Pensero ingests metadata only. It does not store or access source code.
From each Jira issue, Pensero reads:
Content: Description text and ticket details
State: Workflow status (e.g., open, in progress, closed)
Creator & Assignee: Users linked to the ticket
Original ID & Key: Unique identifiers
Score: A computed metric based on completeness and interactions
Linked Pull Requests and Documents: Cross-tool connections
Pensero supports organizations that operate multiple Jira workspaces within the same company, enabling centralized and consistent delivery analysis.
What Pensero calculates from Jira
Pensero derives delivery insights by analyzing:
Jira issues
Related pull requests
Related documents
Slack or ticket comments
For a full breakdown of scoring logic, refer to the Delivery Calculation documentation.
Add your Jira workspace (Step-by-Step)
Step 1 - Go to Integrations and Click “Connect”
Open the Integrations page from the left sidebar, find Jira in the list of integrations and select Connect to begin the setup.
Step 2 - Complete Jira Authentication
Follow Jira's OAuth prompts and grant the required permissions.
Step 3 - Sync Your Workspace
Pensero will sync data automatically. Permissions can be adjusted at any time from your Jira Account Settings. Please allow a few hours for the initial sync to complete and for insights to appear accurately in your dashboard.